To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

Boxberry is a transport and logistics company that delivers goods (letters, parcels, parcels) for online stores or individuals. The company has an extensive network of branches or distribution points throughout the country.

There are also international offices that allow you to optimize the work of delivering goods even before they cross the Russian border. In this connection, the company also carries out activities for customs clearance of cargo.

A notable advantage of the boxberry company is the fact that services for the delivery of goods or mail are carried out not only at points of issue, but also with the help of a courier service. Thus, the customer, whether it is an online store or an individual, will receive their cargo at a convenient day and time at the specified address.

The main priorities in the company's activities are professionalism, reliability and efficiency. Boxberry's activities are aimed at creating the most favorable conditions for its customers for the delivery of goods.

The Boxberry transport company has its own website on the Internet, where you can track your order in real time by the number of shipments. If you have any questions, you can contact the Boxberry hotline at any time, the numbers of which can be found in the directory or on the company's website.

How to track the package

Currently, many shops and individuals order any product via the Internet. Many customers are constantly interested in where or at what stage the ordered product or postal item is located. Nothing is easier at Boxberry. You only need to have a device with Internet access and know the order or invoice number (full number, including zeros). Thus, you can always trace the entire route of the order, up to the hour of delivery.

While working with Internet tracking, a situation may arise when the response “order not found” is received. Do not be afraid of this circumstance. All information about shipments is entered into the database only when a particular shipment has arrived at the Boxberry warehouse. Sometimes, especially on the eve of weekends or holidays, the information will be entered into the database on the next business day.

On the company's website, when tracking the parcel, a detailed breakdown of the delivery time (including the remaining days) is given, a reminder is given of the final address (point of issue), as well as the shelf life of the goods on it.

Get shipments

Individuals, in whose name the cargo was sent, can receive delivery in person at the distribution centers, or the company's courier will deliver them to the specified address. In any case, you must have a passport proving the identity of a citizen. This is the case if the goods were paid in advance.

In case of incorrectly entered passport data when ordering in a Russian online store, you will need to contact the seller of the goods so that he makes the appropriate changes. If the order was made in a foreign online store, to correct the data, you need to go to your Boxberry personal account.

You can also pay for the goods at Boxberry branches, depending on the terms of delivery.

It must be remembered that the shelf life of the ordered goods in Boxberry branches is limited. For different suppliers of goods, they make up a different number of days. You can clarify the information directly in the branches of the company.

For individuals it is 5 business days. However, in any case, the storage period can be extended, for this you need to contact the store where the product was purchased.

In the case of delivery of goods to the specified address by a courier, he will preliminarily contact by the indicated phones as soon as the goods arrive at the Boxberry warehouse.

Buying goods from China

Many buyers in our country know that the cheapest and at the same time high-quality goods come to us from China. Users of online stores have already seen from their own experience that Aliexpress is the most attractive platform. It contains hundreds of thousands of different goods produced by numerous Chinese firms.

It's hard to imagine what you can't buy on Aliexpress. Low prices, the presence of the Russian version of the trading platform, the absence of cash on delivery and fast free delivery to the country, all this is very attractive to Russian buyers.

From the point of view of price-time, the most attractive way to receive goods is to order a shipment to the border with Russia. It will take very little time, and then, with the help of Boxberry's logistics connections, to carry out targeted delivery to any point within the country. With minimal costs, delivery times will be reduced very significantly.

Boxberry is a forwarding service for online stores, various remote companies and individuals. The company was founded in 2010. Boxberry developed as a structural subdivision of the Ural-Press group. Initially, the Boxberry service was only engaged in forwarding shipments for various online stores. The company was famous for its affordable rates and geographical coverage, which immediately attracted users. Soon there was a launch of the next direction: international delivery. For this, the first specialized office was opened in Berlin. Since 2013, courier delivery has appeared, spreading to 80 Boxberry tracking cities. And since 2014, Boxberry began to send documents, letters and parcels from individuals. To date, an individual can send a parcel only from seven cities: Moscow, St. Petersburg, Ryazan, Voronezh, Tver, Tula and Kaluga.

Boxberry track package

Tracking an order of Boxberry ru and its delivery depend on the presence of a branch of the company in the city. Hundreds of online stores use the services of the service. Among them, boxbury is offered by such magnates in their field as iHerb, Ozon and Top-Shop. Thousands of orders are delivered daily to customers at the company's distribution points. A large number of branches in more than 100 cities of Russia have been opened to receive and track an order from Boxberry.ru. In addition, the company works with online stores and intermediary companies in all countries of the world, sending parcels by land and by air.

Track iHerb package

Through Boxberry, it is very convenient to receive an iHerb parcel at pick-up points and parcel terminals, so the question arises how to track an iHerb parcel? Just enter the tracking number you received from iHerb (similar to 902127616-0) on this page above and you will know where your package is and when iHerb orders shipped through Boxberry can be received.

Boxberry order tracking by waybill number

With our service, it is possible to track your Boxberry order by invoice number or online store order number.

Simply enter your Boxberry invoice number in the search box above and click Track Parcel. Within 5-20 seconds, our service will track your parcel and show full information on it along with the history of movements.

Avito delivery tracking Boxberry

On Avito, you can now sell and buy goods with delivery via Boxberry and DPD throughout Russia. Avito delivers to all cities where Boxberry is present.

Both the seller and the buyer can track the delivery of Avito.

If you are a seller, as soon as the buyer selects and pays for your product on Avito, you will receive a notification of payment and an electronic invoice number (similar to 00000 1387 6804). You will need this number when sending the goods to the recipient's city. By this invoice number or track number you can track the shipped goods.

If you are a buyer, you will also receive a tracking number for the package as soon as the seller hands over the purchased item to Boxberry. As soon as the parcel is delivered to your city, you will receive a delivery notification. Using the invoice number, you, like the seller, can track Avito's delivery.

Boxberry order tracking by iHerb order number

As soon as iHerb order information gets into the Boxberry system, its tracking becomes available. With our service, you do not need to search for anything yourself, we will track any package and show you full information about it.

Boxberry delivery times

Boxberry delivery times are quite predictable because the company works well and tries to do everything on time.

Track your parcel with our universal mail tracker, which uses the delivery time of past Boxberry parcels to predict the approximate delivery dates of your parcel.

If you have any questions about tracking Boxberry, then contact one of the hotline numbers on the company's official website for advice. All information on how to contact, as well as more detailed information about the service, can be found at

The Parcels application allows you to track the parcels of Boxberry, as well as any parcels from China, Hong Kong, Singapore, from AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com and other popular online stores.

How to send goods through Boxberry?

You can see the list of branches through which you can send the parcel. departments).

If the buyer has chosen to deliver the goods using Boxberry (self-pickup from the branch, or delivery by courier), he can pay for it both with the purchase of the goods (on the website) and after (in the mobile application).

Note, Surname, First name and Patronymic in the Details for delivery section are used to generate an electronic waybill. It is important to enter these data correctly, as in the passport, which serves to identify the person when sending the parcel.

The seller only needs to send the goods, following the instructions:

1. Find the order departure number

It is assigned immediately after the buyer has paid for the delivery of Boxberry. To find the shipment number, go to the "My Sales" section, find the desired order there and go to its page.

Also, after paying for delivery on Yulia, you will have access to a list of Boxberry branches, where you can see all the points of delivery and choose the most convenient one. Please note that the list is formed in the locality that you specified in the details for delivery. It is impossible to change the settlement after the buyer has paid for the goods.

2. Pack and take the goods to the Boxberry branch

It is necessary to transfer the goods for delivery within 3 (three) days after payment for delivery.

Boxberry accepts parcels weighing up to 15 kg. The dimensions of your product must be no more than 50cm * 80cm * 120cm and in total not exceed 250 cm.

Packed parcels are accepted for shipment. The strength of the packaging must be designed for transportation by several modes of transport during the delivery process. Binding two boxes into one with tape, tape or rope is not allowed. The voids in the package must be filled. Fragile items must be wrapped in bubble wrap. Also, the packaging must have a fragility mark and / or other handling signs indicating the method of handling the item (if necessary).

You can familiarize yourself with all the requirements for Boxberry packaging.

For better and safer packaging, you can contact a Boxberry employee for help and additional branded packaging for the package. Boxberry provides the following types of packages:

• Envelope A4 for documents (30x1x21cm)
• Box XS (15x15x17cm)
• Box S (22x20x22cm)
• Box M (20x20x37cm)
• Box L (30x30x40cm)
• Box XL (40x40x60cm)
• Bag with valve XS (24x1x17cm)
• Bag with valve S (24x1x32cm)
• Bag with valve M (30x1x40s)
• Bag with valve L (40x1x50cm)
• Branded tape
• bubble tape

3. Show the number of the shipment to the delivery service employee.

The actual number of the shipment must match the number that was assigned in the Yula application. Otherwise, the transaction will be cancelled.

After the parcel is sent, its movement can be tracked on Julia. When it is delivered to its destination, the buyer will receive a notification.

Within 5 (five) days, the buyer must pick up the goods from the pickup point and sign the acceptance documents. If delivery is carried out by courier, the buyer agrees with the courier on a convenient time of receipt and signs the relevant documents.

Yula receives confirmation from Boxberry that the item has been issued, after which she pays the money to the seller, withholding a 5% commission for the successful completion of the transaction. Usually the money from the sale is received within a few minutes, but sometimes banks process payments up to 3 (three) days.

If the buyer refuses the item, Boxberry will return the item to the location from which the item was sent, after which the seller can collect it. Seller does not pay return shipping costs.

During the writing of the post about delivery from the iHerb online store, 2 years have passed, during which significant changes have occurred.
This publication contains the most up-to-date information about the methods, delivery times, the possibility of obtaining free delivery, including for heavy goods, about the restrictions on parcels introduced by iHerb and Russian customs, and also as a BONUS my life cards related to various aspects of order delivery with iHerb. If the word life hack is new to you, then I will explain that in slang it means the tricks of life or useful advice that helps to solve some problems, thereby saving your resources, primarily time and sometimes money.

METHODS AND COST OF DELIVERY TO RUSSIA

There are currently two ways to ship orders to Russia:

PLACE OF RECEIVING: Russian post office.

LIMITATIONS: Maximum package weight: 1.8 kg and maximum order amount: $100 (after deducting loyalty bonuses).

Delivery times on average for Russia vary from 3 to 4 weeks. But it can take up to 12 weeks.

The COST of delivery is only paid, it is calculated automatically in the basket in accordance with the cost, weight and parameters of the goods contained in the basket. General pattern: the lighter and more expensive (closer to $100) the basket, the cheaper the delivery. The maximum rate for this method from my experience is about $12.

IMPORTANT! In case of loss of a package delivered by Global Post, there is a high probability that the iHerb website will not refund you the cost of the order, although you can find stories on the Internet when iHerb nevertheless agreed to fully refund the cost of the lost item.

PLACE OF RECEIPT: to choose from: door-to-door delivery (courier delivery) or self-collection at the point of issue (abbreviated as PVZ). This method is available in cities where there are Boxberry branches. You can view the list on the Boxberry website or when choosing this shipping method in the iHerb store.
LIMITATIONS: Maximum package weight: 5 kg and maximum order amount: $150 (after deducting loyalty bonuses).

Delivery times on average for Russia vary from 7 (mainly for Moscow and St. Petersburg) to 18 days. But it can take up to 8 weeks.

PRICE

1) Courier delivery of Boxberry - paid, is calculated automatically in the basket according to the cost, weight and parameters of the goods contained in the basket.

From time to time, failures occur on the iHerb website and this delivery method may be reflected as free, pay attention when ordering, you may be lucky somehow.

LIFE FROM COSMETIX. If you need courier delivery, and the site displays an expensive one, then you can order delivery to the pickup point (see below for which orders delivery to the pickup point is free), and upon arrival in your city, re-register for courier by phone. In my city the cost of the service is 250 rubles.

2) Delivery to the Boxberry pick-up point - FREE for orders over $60 (there are exceptions, see below) or for orders under $60 containing items marked “save shipping” (for more details, see post on ).

Shipping costs for orders that do not qualify for free shipping are automatically calculated at checkout based on the cost, weight, and parameters of the items in the cart.

LIFE FROM COSMETIX. Be sure to check the shipping cost in the basket after moving to the checkout stage, as failures occur from time to time and after clicking the "go to checkout" button, the shipping cost may change.

IMPORTANT! Receiving parcels from iHerb always occurs only upon presentation of the recipient's passport!

EXCEPTIONS TO iHerb FREE SHIPPING FOR ORDERS OVER $60

From May 1, 2017, an additional charge for the delivery of heavy goods was introduced. Even if the basket value is more than $60, they are charged a fee, which is highlighted in red next to the paid product in the basket.

Based on personal experience, I wrote simple recommendations that will help you get free shipping, although no tricks help with some especially heavy and cheap goods.

COSMETIX LIFTS: RULES FOR DECREASING OR ZEROING DELIVERY FOR HEAVY GOODS.

1) The more items in the basket with the heavy goods labeled "economy delivery" (for more details - in the publication on),the more tends to 0 fee for heavy goods.

2) The closer the cost of the order, minus loyalty bonuses, to $150, the more the fee for heavy goods tends to 0.

3) The more light and expensive goods in the basket with heavy goods, the more the fee for heavy goods tends to 0. Those. the lower the total weight of the parcel and the higher the cost (remember about the threshold of 5 kg and $ 150), the more likely you are to get free shipping on a heavy vehicle.

4) The more heavy and cheap goods in the basket, the further from 0 the cost of delivery tends. Try NOT to order several heavy and cheap items together.

5) Even little things with "economical delivery" sometimes save the situation. For this we go to CHAPTER, select sorting by weight - "Lightest / Lightest", and start looking for what you need. Surely, among the huge number of little things, something will be useful for you and the cost of delivery.

Finally the last point. Even if you can’t cancel the delivery, then think about it, sometimes an additional fee of $ 1-2 will be more appropriate and save money on buying unnecessary jars thrown into the package just to reduce the cost of delivery.

DELIVERY QUALITY

Regardless of the delivery option, all products from iHerb come in strong cardboard boxes. Almost always fragile products are very well packed and lined with packaging materials.
If, nevertheless, the product is damaged or spilled during the delivery process, then iHerb will compensate for the loss in full or in part. Learn more about solving problems by.

TRACKING

Parcels delivered by Global Post have only limited tracking until the parcels arrive in the territory of the destination country. The order status in the territory of the destination country is not available. The final delivery is carried out by the local postal service, in Russia it is the Russian Post. I came across information that sometimes parcels are still tracked on the official website of our mail or through numerous tracking sites. Upon arrival, wait for a notification in the mailbox.

Upon arrival, you will be notified by sms and e-mail. If you have chosen home delivery, the Boxberry manager will additionally contact you to agree on a delivery date. The tracking number (track) will be sent to you by e-mail in the sending letter, you can also see it in your account. The track for Boxberry is essentially the order number with the addition of a hyphen and zero, i.e. has the following form - 007007007-0

Order tracking becomes available a few days after shipment. Therefore, do not worry if the information on the parcel is not updated for several days or even a week from the date of payment.

LIFES FROM COSMETIX. In order to quickly find out information on the status of parcels, you can download the tracking application on your phone or use one of the sites that provide tracking services.