Information about achievements makes the resume stronger and more productive, they attract the attention of the employer and make the profile stand out among applicants for the vacancy. I will help you figure out how to correctly indicate information about achievements, what to write and show several examples for different positions.

The purpose of this section is to create a desire to learn more about the way you work and how it affects your business. If management is interested in similar results for a new employee, then the response will not be long in coming.

Achievements should contain specific numbers and real cases from work practice that demonstrate your skills and ability to solve complex problems.

It is enough to write one item for each place of work indicated in the experience column. A maximum of three, otherwise the boss may distrust the information or decide to check it. In this case, you need to correctly provide.

The difference between responsibilities and accomplishments

You opened a branch of the company from scratch, is this an achievement or a duty? On the one hand, the end result has been achieved, but you have only done the work for which you are paid.

Job Responsibilities – The day-to-day functions for which you were hired. Achievements go beyond the working routine, something that you distinguished yourself and can be proud of.

To open a branch, you need to solve a large number of technical, bureaucratic and legal tasks. It is worth writing about the successful solution of complex and non-standard issues.

If you have significantly reduced costs or terms, you can talk about achievement. Such examples distinguish the candidate from the applicants who performed the same functionality.

Therefore, the information must be

The applicant for the vacancy of an accountant should not write: “promptly carried out the instructions of the head” or “collected and worked with documents”, these are the direct duties of an ordinary accountant. But “reduced the company's expenses for stationery by 2 times, while maintaining the quality of service” - an achievement.

What to write in the column of achievements

To begin with, remember and write down the successes for the entire labor. I advise you to start a separate “notebook of success” and supplement it as you gain experience. Write down big and small victories - this will give confidence and motivation in life, and it will also come in handy when compiling a resume.

How to correctly determine

Answer the following questions, they will help you discover your personal successes:

• What value did I bring to the company during my work?
• What interesting experience did I get?
• What significant project was completed thanks to me?
• Am I being trusted with work that goes beyond my responsibilities?
• Why was I praised at my last job?
• What progress has been noted by management?
• What did I change (implement, improve) in the previous position?

Wording and numbers

It is necessary to turn the text describing the activity into measurable results of the work. The main feature is the competent selection of verbs and numbers.

Right. The form of the verb is important, which evokes the idea of ​​high results: developed, implemented, executed, created, increased - it is a perfect verb. It is beneficial to use it in this part of the resume, it highlights exactly your merits.

Increased the company's turnover by 30% by creating a loyalty program for foreign clients.

Wrong. Imperfect verbs: worked, participated, responded- give an idea of ​​responsibilities and functions, not achievements. Also reduce the presence of passive phrases: managed to achieve, was created, took part in...

Helped the company to sell more products and make a good profit.

Always keep specifics in mind: numbers and percentages create an impression of competence and confirm the effectiveness of work. The gaze always clings to the numbers, but you need to back up the information with the tools of work.

Example: you managed the sales department and effectively redistributed the responsibilities of employees - this can be reflected in the resume with the expression: “developed the structure of the sales department” or “increased the number of purchases by 53%”. The first one has a tool, but no result is shown, and the second one has only unconfirmed data. Combine both phrases and get the achievement: "developed a new department structure and increased the level of total sales by 53%".

What should be deleted

Not all records should be emphasized and indicated in the resume. Some of them will not look convincing and even stupid, namely:

• Blurry results- general phrases that are not supported by numbers, percentages. They lack specifics and clarifications.
• Achievements of the firm or company- these are not your personal successes, but companies, therefore it is wrong and inappropriate to appropriate them for yourself.
• false information- the most dangerous. Lies can be revealed, and cause significant damage to business reputation.

What personal achievements to include in the resume

First you need to determine the successes that are useful for the boss and the desired position. The effect will produce a result that will be important to the firm, measurable and consistent with the tasks of the vacancy.

When applying for a leadership position, achievements should reflect the manager: making strategic decisions, experience in leadership, planning, filling the position of manager, and the like. If you aim for a line specialist - match the level: improved, implemented, increased ...

Do not confuse personal skills and professional victories: to master a new technology is a skill, but to implement or create it, than to increase work efficiency, is already an achievement.

Achievements in life

This is a result that has benefited the employee and can benefit his business partners. The meaning of such success is to inform the employer about your skills that will help you cope with duties and assignments better than other applicants.

For example: receiving gratitude and encouragement for effective work, rapid career advancement.

Career Achievements

This is the result of the work of a specialist who has brought benefits to an enterprise or company. These achievements show how successfully the employee realized himself in his position and what unique experience he now has.

For example: improving business processes, increasing sales or reducing company costs, attracting partners or building a team.

An example of writing achievements in a resume

There are three ways to reflect your success on your resume, each of which depends on the vacancy and the need to attract the attention of management.

Method number 1. At the beginning, after personal data and a story about yourself

In a targeted resume for a vacancy, valuable information for the authorities is put forward.

The method is suitable for high positions, where skills are more important than work experience. Or vice versa, when there is little experience and you need to attract attention with your merits and skills.

Applicants get responses more often using this approach. But it is important to choose the right achievements that you will include in the list.

Method number 2. In the middle, in the column of experience with reference to the place of work

The standard way that is used in 90% of resumes. Successes are tied to previous jobs - should reflect the career growth of the applicant and (preferably) go beyond the standard functions of the position.

Great for applicants who want to take a higher position. Indicate achievements suitable for the applied vacancy. Even if there is no direct work experience, the personnel officer will see that you were striving for professional growth: you developed, performed additional functions and took responsibility.

Method number 3. At the end, in the column of additional information

For vacancies that do not require qualifications - the column does not play a big role: cleaners, handymen, loaders, cashiers, waiters, drivers ...

For such professions, you can not fill out the column at all. But the success of the applicant attracts attention and increases the chances of employment, therefore, if there are achievements, it is more profitable to include them in the resume.

In this case, you can write about certificates, prizes and personal victories if they help in your work. It is enough to make a list of 3 - 4 items that are related to the position.

Sales Consultant Example

• Developed new sales scripts that attract 18% more customers.
• Implemented a sales promotion technique, thanks to which he increased the average check by 40% per quarter.
• Attracted 10 regional partners with the help of a developed loyalty program for large customers.
• Increased the growth of the client base by 25% due to the system of active brand promotion on the Internet.
• Together with top managers, he wrote down a sales course, which increased the flow of applications for the company's products by 70%.
• Reduced the application processing cycle from 5 to 2 days, while reducing the number of refusals by 2 times.

Example for a manager

• Increased net profit by 60% with stagnating demand by improving the efficiency of business processes and expanding sales markets.
• Signed an exclusive contract with a foreign supplier, which led to a reduction in cost and an increase in the sales funnel by 40%.
• Initiated an audit of distributor teams, based on the results of which he introduced changes to the organization of work. Saved $1.8 million for the company in 1.5 years.
• Developed and implemented the main operational processes in the sales department (KPI, reporting forms, CRM). Linear sales growth amounted to 43%, a 3-fold increase in the customer base, entry into a new e-commerce segment.
• Increased the number of regional distributors from 5 to 25. Signed 4 exclusive distribution contracts.
• Implemented a personal CRM system for monitoring all stages of interaction with the client.
• Developed the concept of a new software product on control systems, which is now being successfully implemented in the country's largest holdings.

Example for a lawyer

• Optimized the document approval process, which increased the speed of processing applications and gave a significant advantage over competitors.
• Concluded 12 international agreements with key companies for the development, supply and sale of production equipment.
• Successfully prepared and amended regional legislation to optimize the timing of the liquidation of a legal entity.
• Accompanied large commercial projects: mergers of companies, sale of intellectual property, creation of patents.
• Conducted independent examinations of credit risks of over-limit credit projects (from 2 billion rubles).

An example for an engineer

• Successfully managed the technical part of the launch of the production line at the enterprise and reduced the assembly time to 1 month.
• Improved the performance of the main equipment by 25%, thanks to the distribution of the load and the creation of a work schedule.
• Reduced the shortage of raw materials in the production of plywood and developed a strategy for the use of production waste.
• Introduced modern welding and testing equipment, which increased productivity by 32% and improved working conditions.

Any employee knows the situation when it is necessary to provide information about their professional performance, for example, annual certification. What is the best way to do this? We are trying to adapt the Life Balance Wheel coaching tool for this task.

In my consulting practice over the past two years, the most frequently asked question was: “How to formulate my professional achievements?”

When does such a need arise?

• In a job search situation for writing a resume, for an interview with a potential employer.
• Within the company, when there is a transition from one career stage to another.
• In preparation for the annual / quarterly certification.
• etc.

Indeed, what is the best way to do this? I thought about it and started experimenting with different options.

The practical application of all variations on the theme of “what is best” brushed aside one method after another. As a result, the option using the favorite coaching tool “Wheel of balance” showed its viability. I am sure that the community audience is familiar with it, so I will not describe it, and you can read a lot of useful information about this wheel on the Internet. Let's get down to practice.

So, take a sheet of paper, a pen and draw a circle. Divide it into 6-10 equal parts (or as many parts as you want). We sign each area of ​​the circle, for example, as in my drawing. These are areas of activity in which your achievements can be found.

Next, we formulate what each area of ​​your circle means. Why is it important? The fact is that on the one hand, all definitions can be found in any textbook or Wikipedia. On the other hand, each company may have its own individual characteristics. And also your professional skills can only be yours.

For example, if you work within the company and are preparing for certification, then the area "Work with clients" - may have the following definition according to the information that the company invests in this concept - it is easy to explain by phone the features of working with the service provided by the company, show restraint in conversation with a conflicting client.

And in another company, “Working with clients” is the formation of a complete package of documents for the transaction, entering information into CRM, timely provision of changes to clients on the transaction, and correspondence through electronic document management.

If you are compiling a resume for yourself, then there may be such an option - "Working with clients" - these are my unique opportunities to understand the needs of the client, combine script work with a "live" conversation, building long-term relationships with him.

A similar algorithm of work will be with other names of the circle areas. As an example, a couple more definitions from the work of my clients:

• "Leadership" - difficult situations in which I took responsibility for the decision made while working on the project, brought the work to the result.
• "Communication" - my skills in negotiating with difficult people, with colleagues of different positions, with leaders of different levels of government, etc.

Now, we write how many and what achievements you have in each professional area.

For example, "Performance" - your effective actions that led to the planned result.

Example: “Proposed to analyze the ROI indicator in order to obtain data on the effectiveness of invested funds in training sales managers. The results of the data showed a direct correlation between the increase in sales volume and the new acquired skills in training.

“Savings” - as a result of your work, the company saved the budget and received financial benefits.

Example: "I found new suppliers of such and such services or equipment, with lower prices, but without loss of product quality, entered into an agreement, and the company saved 30% of its usual budget for these costs."

"Profit" - the staff of the department as a result of your innovations increased sales compared to previous months.

Example: “I analyzed the motivation system for sales managers over the past 3 years, approved a new motivation system from the CEO, implemented it, and as a result, revenue was increased by 40% in the first month after the introduction of innovations, then by 30% monthly.”

The principle, I think, is clear. Here it is important to first formulate what you understand as "work with clients", "leadership", "innovation", etc., that is, to decipher each area of ​​the circle. And then write down your specific achievements.

You have two sheets of paper in front of you.

• The first sheet is a drawing with a circle of achievements.
• The second sheet is a list of your accomplishments in each area.

We take the first sheet with a circle, and divide each area of ​​​​the circle into 10 equal parts. We have a scale from 0 to 10.

• 0 - in the center of the circle.
• 10 - on the outer line of the circle.

We look at the second sheet - our list of achievements. We count our achievements in each area and mark a point equal to the number of achievements in a particular area. Complete the circle of your achievements in this way. Look at this impressive list, these are your results for today, you have something to be proud of!

The data obtained can be used in accordance with the situation - for a resume, for certification, for an interview, etc.

Other ways to work with the Circle of Your Achievements for the future:

• Pay attention to which areas have more achievements, and which ones have less. You may be able to better understand your strengths and weaknesses in your profession or career.
• Mark the areas in which you would like to get more achievements. Write down three simple steps to achieve this. Take this plan to work and execute it.
• Plan your success in an area where you have not yet received results, this will be your development zone.

This tool in my practice is used so far only six months. During this time, it has never let me down. Everyone who tried it in their work noted two main points:

1. I managed to structure my professional results, to understand the situation “here and now”.
2. Set goals for the future, i.e. identify growth areas.

Irina Lebedeva

Constantly doing resume writing, I always recommend to everyone to write achievements in the resume. The resume from this becomes stronger and more effective, the applicant looks more solid and you want to talk with him.

What Achievements Will Give You on Your Resume

• Achievements will show you as a successful and productive person. You do not just work and fulfill your duties, you lead the company to prosperity. You do it! Not your boss, but you!
• Professional achievements in the resume play the pride of employers. They also want you to increase their profits, reduce costs, speed up any processes, simplify, secure, invent, etc. Owners want these achievements and that's why they need you.
• Your successes show your responsibility and determination. I don’t like it when people in their resume list their personal qualities as responsible, purposeful, obliging… Such a listing doesn’t say anything and doesn’t prove anything, but your achievements prove it. These are undeniable facts that confirm that you achieve your goals.
• Your accomplishments on your resume hint that you are making a career and growing. They emphasize that you appreciate and love your work, want to succeed in it, grow, achieve more. This, in turn, is a subtle allusion to a high salary and a serious position.

How to write achievements on a resume

Now let's figure out How indicate your progress. I recommend following three rules.

1. Specifics

Personal achievements in the resume must be formulated specifically - increased by 17%, accelerated by 6 seconds, trained 3 managers, wrote 74 articles, passed 4 audits, drew 23 advertising posters, etc. It doesn’t matter what units you measure with, as long as your result is expressed in numbers.

If the result is difficult to measure, write without numbers and try to describe the essence.

If a person worked as a manager and led advertising campaigns, then participation in projects can be indicated. For example, for six months he ran a vkontakte advertising campaign for Fashionista magazine.

2. Linking achievements to the place of work

Usually, the employer is interested in the last 2-3 places of work, so it is better to describe your successes specifically for them. Each place has its own list of achieved goals.

3. Compliance with the desired position

Very often in counseling I see people pointing out accomplishments that are not suitable for future work. Many people confuse the level of leader and subordinate. For example, they are looking for a job as a chief accountant, and successes are written at the level of a junior economist. Or a person wants to get a job as a programmer, and before that he worked in his own business and describes his achievements at the highest managerial level.

So, what achievements should you list on your resume? If you are looking for a managerial job, make sure that the level of success is managerial. If you're looking for a job as a line specialist, fit this level.

It doesn't matter who you worked "before", what matters is who you want to become now. Make your resume for future work, and do not describe what is now.

Examples of achievements in the summary

I want you to see not just examples of achievements in the resume, but also standard errors, so I made a sign in the style of "correct - not correct."

Think about how to describe achievements in a resume in a way that tastes good - look for good wording. It depends on whether they want to invite you for an interview.

Here are some more examples of successes and achievements from real resumes as a sample:

• Organized the transition from GAAP standards to IFRS standards.
• Organized the merging of two CASCO/OSAGO databases into one database of a single format.
• Made the transition from 1C 7.7. on 8.2.
• Successfully passed 4 tax audits.
• Found a direct loss - the sale of products at prices below cost.
• Licensed 18 filling stations.
• Took first place in the production and sales of clothing models for the year.
• Increased the base of regular English-speaking customers by 70%.

If the details of your work are trade secrets

If you are not allowed to tell the details of your work, indicators and numbers, then stay on the edge of the possible. Tell me about your accomplishments anyway - a little vague, no titles, but tell me.

If you think that there are no achievements

It seems to you. Everyone has success and to find them you just need to start looking for them. Perhaps you will not have super achievements and feats, but you will get a modest list. Well, so what!? Everyone's success is different.

I want to make a reservation right away, there are a number of positions where achievements do not matter - a cleaner, a loader, a handyman, a cashier, a fast food restaurant employee, a driver, etc. If your job is on the list of unskilled labor, don't write accomplishments. They will be redundant.

Resume writers can be roughly divided into two categories: those who lie and don't blush, and those who don't lie and blush.

If you rely on statistics, then only 38 percent of applicants attribute non-existent merits to themselves. The remaining 62 percent either present their successes beautifully or are afraid to once again indicate professional achievements, examples of which we will consider today, so that you do not have a feeling of embarrassment or excitement.

Let's first look at what a resume is.

Summary

This document is intended to assist in the search for vacancies and employment. It indicates briefly biographical data, education and describes labor activity.

A resume is a true advertisement of oneself, it is read in 1-2 minutes. Since there may be more candidates for one vacancy than for a state-funded place at the institute, the HR specialist has to look through tons of similar information. In this case, the human factor is triggered, and bright information will catch the eye of even an experienced recruiter.

The main points of the summary

Last name, first name and patronymic, date of birth, address, marital status, phone number and e-mail are required.

The next step is a list of all educational institutions in which you had to study, special attention is paid to higher educational institutions.

You can supplement the previous paragraph with completed courses, trainings or webinars. You need to indicate those that directly relate to the future position.

Experience. If you started working at the age of 11, selling apricots in the market, this is commendable, but you should not enter such a fact on your resume. The most important are your last three jobs.

In additional information, you can tell about your useful skills: knowledge of computer programs, knowledge of foreign languages, etc.

In "personal qualities" applicants often write: sociability, purposefulness. That's great, but these qualities are so common on resumes that employers simply miss them and consider them a lack of creativity. Ability to learn quickly, prioritize work, introduce rationalization proposals. Such an employee is the dream of any leader.

Examples of professional achievements in a resume include job responsibilities that were performed, brought to the end and provoked a positive shift in the organization or benefit someone. For example, your responsibilities include finding new candidates and conducting interviews, then indicate that over the past year the staff was replenished with 50 employees, 100 interviews were conducted.

What is considered a professional achievement?

The question is not easy, and the answer to it will be different for everyone. After all, one type of activity is given to someone with difficulty, and the second is easy. It is important not to confuse professional achievements with personal ones.

If you worked in a social service and you managed to save many families from such an unpleasant procedure as deprivation of parental rights, this will be a professional achievement. It might not have been difficult for you, because you are an altruist by nature, but mastering the Excel computer program was a real test, but you did it. Feel the difference?

The second point has become your personal pride, but the employer will appreciate the first one.

Do not destroy, do not let go down and prevent - sometimes a greater achievement than to advance, increase and achieve.

What is not considered an achievement?

The following may sound very stupid phrases, but this also happens:

• "managed to achieve personal success in professional activities";
• "during my tenure as a secretary, the flow of clients has increased dramatically";
• "it was possible not to reduce the turnover of the company";
• "achieved communication skills in the course of work", etc.

First phrase. What is personal success? This is the result of personal growth. A very commendable phenomenon, but no one will take your word for it. In this case, it equates to saying "I've gotten a lot better."

The second sentence is similar. It is unlikely that the flow of clients will depend on the secretary, unless of course you are Aphrodite. This phrase can be reformulated: "I am very beautiful and charming." This is great, but you need to shine with professional skills. But if you supplement it with the following words: "... the number of customers has doubled in a year," then it will have the right to life.

The third phrase can be an example of the main professional achievement in life if you are a crisis manager. If a person managed to turn a successful developing company into just a stable one, you should not talk about it.

The fourth case is your personal achievements. It is likely that this girl had communication problems. She managed to work on herself and achieve success, this is not worth shouting about. The employer may regard this achievement as closeness.

Why list your accomplishments?

• Any company is interested in employees who will lead it to prosperity, and not just perform their duties at an average level, so your success in previous jobs will demonstrate your prospects.
• It is better not to indicate a couple of personal qualities in the resume, but to confirm them with facts in "professional achievements". Purposefulness must be demonstrated in practice.
• The soldier who does not dream of becoming a general is bad. "Bad soldiers" are unlikely to be of interest to a successful promising company.
• You can not indicate your successes in the resume, only then do not be surprised if you are not even called for an interview.
• You must describe yourself as the ideal "victim" of a headhunter, then a good company with a high motivation system will "bite" on you.

Examples of professional achievements of an accountant

• Reducing the staff of economists by half as a result of the introduction of automation of calculations.
• 10 successfully passed tax audits.
• Enterprise software update.
• Successfully passed 5 checks on insurance premiums to the Pension Fund.
• Possession of a vocational training diploma.
• 12 audits passed for compliance with labor legislation.
• Three articles were published in the newspaper "All about accounting".
• 9 successful external audits.
• I have a certificate of a professional accountant, certified by the qualification "Chief Accountant".
• She was the mentor of five student interns.

Professional achievements of the teacher

• Honorary Diploma of the Department of Education for conscientious pedagogical work.
• Gratitude of the Administration of the Ivanovsky district for the quality training of the winners and prize-winners of the regional conference of scientific research.
• A letter of thanks from the Administration of the Petrovsky Municipal Formation for the preparation of the winner of the regional local history conference "My land is beautiful."
• 15 open lessons were held.
• Participation in 5 regional and 7 regional conferences.
• Organization of the circle "Skillful musician".
• Organized 8 seminars for city teachers.
• 5 webinars were held as an exchange of experience for geography teachers.

Doctor's professional achievements

. There were 250 successful operations.

It was possible to achieve the acquisition of new medical equipment: 3 fetal monitors and a doppler.

I have a certificate of training course in the program "Medical massage".

Successfully passed 10 inventories of medical property.

I completed a 6-hour first aid training course, I have a certificate.

Took part in the international scientific-practical conference.

I have a certificate of honor from the mayor of the city for organizing and providing highly qualified medical care to the population during the epidemic.

Professional achievements of the programmer

It was possible to save 20% of funds for the purchase of new equipment due to software optimization.

Developed the organization's website.

Developed a program that facilitated the process of converting archival documents into digital format and saved 10% of the funds.

Reduced the number of crashes by 4 times by improving the functioning of the server.

Examples of other professional achievements

Prepared the necessary documentation for participation in the tender, which was won by our organization.

Conducted negotiations, as a result of which the number of new customers increased by 120%.

In 2014, according to a social survey, she was among the top ten bank tellers.

Awarded with an honorary diploma "The best seller of a chain of stores" in 2015.

Entered the top three according to the results of the International Hairdressing Competition.

What wording will not attract a recruiter?

We looked at examples of achievements in professional activities that can be indicated in a resume. Below are phrases that should not be written.

• Improved the efficiency of the department.
• At previous places of work, he performed his work qualitatively and on time.
• After a year of work, he was one of the contenders for the position of head of the department.
• For 3 years of service, I did not receive a single comment.
• Managed personal conflicts with the boss.

Let's recap!

1. It is better not to indicate the fulfillment of one's direct duties in professional achievements.

2. Any positive indicators are better calculated. Achievements must be backed by numbers.

3. Do not list achievements that are in no way related to the duties of the desired position.

4. If your profession does not involve achievements that can be counted, keep silent about them. If you know how to express your thoughts beautifully, then go from the opposite: "During the work there were no emergency situations."

5. Do not confuse personal achievements with professional ones. If necessary, list them separately.

6. Avoid humor, sarcasm or irony. "I'm so cool" is not allowed in an official document.

7. Do not reveal the essence of your professional achievements against the backdrop of failures and failures of other employees. Don't compare yourself to your former colleagues.

Why is it important to describe achievements and performance?

• The labor market today is not in favor of the applicant: there are few good vacancies, but there are many more competent candidates. It is the results of work and achievements that help to stand out from the general flow.
• In most companies, employees perform the same tasks. Therefore, the description of responsibilities in the summary of different candidates is almost the same. The individuality of the resume is given precisely by the different results of the work.
• It is possible to determine the level of competence of a particular candidate at the stage of reviewing a resume only by describing his work. And the achievements here are the best proof.

How to correctly reflect achievements:

1. we remember KPI (for each position they are individual) or tasks;
2. describe in active verbs: implemented, developed, initiated;
3. we make a logical connection between our actions and results: implemented - it allowed;
4. we use numbers, preferably in comparison: it was - it became.

Let's look at examples for positions with common KPIs.

Examples of achievements for positions where it is difficult to digitize the results of work.