Almost everyone has encountered such people at least once in their life. They have a heavy temper and a quarrelsome character. In ordinary life, such people are most often ignored or try not to deal with them, but at work this is not always possible. Someone works with them side by side, and someone submits to them.

You have to be very wise to get along with them - you can't accidentally spill coffee on them or solve a problem with your fists. This is the professional approach.

Forget about psychology

Never let a difficult person convince you that their behavior is normal. Better look around for a role model. When faced with inappropriate behavior, some people listen to the offender and try to understand what happened in his past and made his character so difficult. But this psychological exercise is unlikely to help at the moment when you are being yelled at.

Ignore the insults that are thrown at you, and try not to let the situation turn into a personal conflict. If you do the opposite, it will only aggravate the situation - it is much more difficult to restore the old relationship if you have stooped to the level of a fight. If the conversation has become personal, it's better to leave. Take a short walk, grab a coffee, find some quiet space, and chat with a colleague you know.

If someone's behavior is preventing you from doing and enjoying your job, examine the situation. If you refuse to deal with such a person, it will mean that you - and only you - will suffer much more, because the person giving you trouble will continue to do the same and may not even realize what problems he creates. .

Stay Objective

An HR manager must also be able to get along with people who do not get along well with other employees. Stay professional and be objective - never take sides. Keep yourself neutral.

One of the characteristic features of quarrelsome people is that they tend to humiliate their "victim" in public. Show empathy when interacting with such "victims", but resist the urge to humiliate the offenders in return.

If you are asked to deal with a situation where someone has been behaving inappropriately for a long time, ask yourself if they are of such great value to the company and are they worth the money invested in them? Are you really willing to shell out for training on managing your own emotions, or would it be better to just let them go? The unbridled temper of difficult people can lead you and your organization straight into litigation.

positive example

Don't be afraid to engage in explanatory conversations with senior employees who are behaving inappropriately. After all, they should serve as a positive example for young employees and support the HR department during any disciplinary procedures.

So, in order to work effectively with "heavy-tempered" employees, you need to:

Make sure all employees understand what behavior is considered unacceptable.

Immediately stop any manifestation of inappropriate behavior.

Do not allow the behavior of the "criminal" to become the norm in his team.

Don't put up with an employee's bad behavior because they're doing a good job.

Apply your rules to all employees without exception.

Expert opinion

Jez Cartwright, CEO of Akindred, says the biggest problem with dealing with these people is that it's easier not to deal with them at all. It takes a certain amount of courage for an organization to be ready to address this burning issue, and it is imperative that the company has clear regulations and management has a vested interest and involvement.

There are such difficult people in every company. They just need to enter the office, and they will immediately cause a negative reaction from colleagues. Most importantly, it is necessary to have a transparent policy in relation to the behavior and standards applicable to each employee, regardless of their position. If higher-level employees are not involved in the process and do not provide any assistance, all efforts will be reduced to zero. This is the second problem, because top managers always have an excuse for the "difficulty" of communicating with such a person. Be prepared for this and back up your story with facts. Emphasize how much money the company is losing due to the negative influence of such a "superstar".

Do not fall into the emotional "trap" of such a difficult person: what you see is important, but you should not be like him. You will only make the situation worse.

The main trick is to understand your own emotional state and know where your secret "buttons" are - a "skilled" heavy person knows how to press them. It is also important to use those language tools that will not only confirm their emotional status, but also emphasize that this is their problem and that they themselves, only themselves, should solve it.

Professional advice

Keep calm.
- Make sure all company procedures are followed.

Invest in your employees.

Finally, if you think you need special training on dealing with difficult people, do it. This will ensure that you have a healthy, pleasant work environment and the situation will not be left to chance.

From many I hear about the desire to work with people. At the same time I see enthusiasm, a gleam in the eyes. When hiring, they generally indicate that friendly employees who know how to work with people are required. The bulk of job seekers assure that they are exactly like that. Get a job, and then what. After a month or two, the attitude towards people - visitors changes dramatically. Instead of a friendly smile, you see an irritated face, instead of a polite answer to a question, you sometimes hear an illegible phrase like "This is not for me." This is not true everywhere, of course, but it happens. But our career often depends on the ability to work with people.

Why does a person who seeks to find a job, and not just a job, but one that concerns constant communication with people, seem to burn out after a while, visitors are regarded as people loitering around, asking stupid questions and just coming to quarrel out of nothing do? And both sides are to blame here, only each of us thinks that it is he who is right, such is the psychology of people.

However, we must remember that if a client, visitor, buyer, etc. is coming and going, then you are at your workplace - this is a permanent and receiving salary. And it is in your power to make sure that people who come to quarrel leave with words of gratitude; heartbroken people left with the hope that everything would be fine. Many can argue with me and say that this is the task of psychologists. I agree, but you should think about yourself. After all, if a person flies out of your office with a red face twisted with anger, spitting out not very pleasant words in all directions, then you are probably beside yourself. And people standing in line and seeing a cursing visitor who flew out like a bullet involuntarily develop a not very good opinion about you, plus the fact that you yourself are “on edge”. And what awaits the next person entering your office? Probably no good. Add to this your own "broken" mood by the end of the working day, the sidelong glances of the authorities, to whom, as a rule, all the dissatisfied go. It's probably best to avoid it.

I can offer some advice from personal experience.

Main part - out of breath or highly agitated people, something very fast and inconsistently speaking, jumping from one topic to another. As a rule, it is impossible to understand what these people need.

What to do?
Offer to sit down and catch your breath while doing your work. Pretend that you are not in a hurry and are ready to wait until the person comes to his senses (believe me, this way you will only save your time). If a person is very worried, feels uncomfortable, you can ask an abstract question, for example, ask if it is warmer outside. People are usually willing to answer such questions and are less inhibited after that.

Another category is breaking into the office throwing a piece of paper at you, shouting something at the same time, nervously waving their hands, it feels like they are about to rush to strangle you. As a rule, they literally expect that they will also be answered with rudeness, shown to the door, and then, with a clear conscience, they will begin to swear loudly, scream even louder and intimidate with everything that can be intimidated.

What to do?
In no case do not answer the same. On the contrary, to speak more and more quietly. In response, the screamer will also begin to tone down. It is better to ask what happened, in response to hear a whole story about how a visitor was sent from one office to another, from one end of the city to another, how he had to wait out his lunch break at the office door, and then find out that he did not need this office . When he begins to speak rudely about everyone who “annoyed” him, you must agree, you can even briefly tell that you had a similar story. The surprise that they are not going to swear with him will pass, the person will calm down, then you can find out what he needs and, if necessary, send him to the next office, having previously explained why your office does not suit him. As a rule, the visitor leaves with a polite goodbye, feeling guilty about his initial behavior.

What to do?
Listening to everything they want to say is unrealistic. It remains only to be patient and, as necessary, direct their speech in the right direction, to pretend that you understand perfectly who “Tanka, Vanka and Petrovna” are, otherwise another long story will follow.

Well, in general, that’s all, good luck to everyone in dealing with citizens, because our good mood also depends on it.

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On a daily basis, most of us communicate with a variety of people and on a variety of issues. And if in communication with family members we usually feel easy and confident, then working dialogues do not always work out well and it happens that it is difficult for us to convey our ideas to colleagues or subordinates. They simply don't hear us.

In addition, if you run your own online business, then a significant part of your time is spent on online communication (with designers, editors, administrators, marketers, managers, etc.), which has its own specifics and its own laws. After all, if in a personal conversation you can explain something, as they say, “on your fingers”, then in correspondence it is not always so simple.

However, if you notice that you are unable to find a common language with colleagues or employees, then do not despair. The situation can be directed in a different direction and for this it is not at all required to be a master of persuasion.

1. Be honest and natural.

Honesty earns you respect among your co-workers, peers and subordinates alike. If you are honest and natural, then it is always a pleasure to deal with you, because people know that you will not deceive them or weave intrigues to get what they want, and therefore will conscientiously do their job. And this, in turn, is for the benefit of any project or business.

And vice versa - falseness in communication will not contribute to the development of good relationships. Therefore, be who you are - without pretense, hypocrisy and attempts to manipulate people.

2. Break down a complex task into simple ones.

Agree, there is a difference between the tasks “write an article” and “write an article on this topic, namely, make an introduction of 15 lines, paint 10 points and put a call to action in the final”. Not to mention the complex technical tasks. After all, you can’t just tell a designer: “Make me a website.” You will try to describe your wishes as accurately as possible, show examples, set deadlines. Treat any, even the smallest task with the same care - do not spare time for explanations, and in this case you will be heard and you will get exactly the result you expected.

3. Control your emotions.

When people do not control their emotions in communication and turn to screaming, it is unlikely that in such situations they hear each other - they simply do not have time for that. Shouting causes anxiety, fear, and fear reduces the ability to think. How will you feel yourself if someone significant, for example, your boss, speaks to you in a raised voice? Surely you will feel that you seem to be "stupid". Therefore, learn to control your emotions and conduct a constructive dialogue, because even in order to express your dissatisfaction, there are much more “adult” methods than switching to raised voices.

4. Forget about the “not” particle.

As you probably already know, our subconscious stubbornly skips the “not” particle in any phrase it hears. And then we wonder why our requests are ignored, and we think that people simply do not hear us and show us disrespect. And you just need to learn how to communicate with the right phrases. For example, instead of the words “No need to delay the release of the project any longer!” say "Let's release projects on time."

5. Ask instead of ordering.

Promote the interlocutor to the necessary actions not in an orderly tone, but respectfully and calmly persuade - with suggestions, questions and clear tasks. Do not give orders and do not control every step of employees and colleagues, otherwise you will nullify all their motivation and, as a result, they will not do their job as well as they could. Therefore, if you want the task to be done not only on time, but also with high quality, just ask, and then you will definitely be heard.

6. Correctly point out mistakes.

Evaluate the actions of your team members, not their personal qualities. If a person made a mistake, then, analyzing it, focus on his actions that led to the mistake, and not on the features of his character. Otherwise, pointing out an error can lead to a decrease in the initiative of the employee and a loss of self-confidence, and this will directly affect the entire project. Discuss together the algorithm of new correct actions and then you will hear each other, the consequences of the mistake will be eliminated, and friendly relations will be preserved.

7. Be a trusted team member.

Let colleagues know that you can be relied upon and that you are a person of your word, especially if you are a project manager or owner of your own business. Working for such a leader, people themselves will feel their responsibility and invest 100% in business. In any teamwork, it is important that people clearly know their tasks and solve them together, shoulder to shoulder and actively interacting. And when there is trust in such a team, then communication develops by itself and people hear each other.

8. Praise achievements.

If you do not stimulate a person with praise, then soon he will become indifferent and tired, and this will directly affect the overall results. Therefore, encourage your team and recognize their virtues - sincerely, openly and from the heart. In this way, you will not only maintain a positive atmosphere among the participants in the work process, but also help them feel their importance for the cause. With such a positive attitude, employees and colleagues will easily conquer new professional heights and move the business forward.

9. Learn to listen and hear yourself.

If you want to be heard, first of all become a good listener yourself. We are all imperfect, but sometimes we tend to demand more from others than we demand from ourselves. We can wait with irritation for someone at work to complete their task on time, while we ourselves easily forget that the child has been asking for a walk with him in the park for the second week already. So every day, train your ability to listen to others - regardless of who you are currently communicating with. This skill will be invaluable for both personal life and business.

The atmosphere of relationships in a business team is very important, especially for us women. After all, we, as a rule, are more impressionable and emotional, and therefore the environment is of great importance to us. And the success of the work, and harmony in personal relationships depend on the internal state.

Therefore, despite the fact that business is a professional part of our life, there should also be a place for love in it. That love, which is a good attitude towards people. If you wish your colleagues and employees well, then you will automatically communicate with them correctly - so that they will always hear you.

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Of course, the ability to communicate is important in almost every profession. Simply because it is simply impossible to carry out work without interaction with other people - colleagues, partners, customers. However, there are professional areas in which work will allow a sociable employee not only to feel comfortable, but also to use their potential to the maximum.

1. Call center operator, telemarketer

An experienced professional may refuse this job. But for the young and sociable, this is a great opportunity to show their friendliness and sociability and train their stress resistance well. At the same time, it is worth considering that working as a telemarketer provides an amazing opportunity to learn how to work with objections and literally “sell snow”.

2. Technical support services, reference

This is an opportunity to be that welcoming voice answering our calls for support and information. To work in this position, you may also need special knowledge, for example, in the field of Internet networks. This work trains remarkable patience. We advise you to refuse such a vacancy if you cannot explain to your grandmother how to use the Internet.

3. Event manager, organizer of holidays and events

"Person-holiday" should be able to communicate a lot - with customers, with suppliers of goods and services, with sites and others. Personal charm and a presentable appearance will also come in handy in this work. Such work is perfect not just for sociable, but for those who like to be in the center of events.

4. Guide

A profession that is tied to speech. The guide should know the route well, understand which group should tell a joke and which should not, be able to manage a group of people who see it for the first time. This profession requires, in addition to a strong voice and a desire to communicate, high erudition and leadership qualities.

5. Journalist

Yes, today there are very successful bloggers who need only one gadget with Internet access to maintain a popular column. But this is typical for narrow-topic blogs and the possibility of expressing only one's opinion and expertise. In the work of a journalist, a lot of time is devoted to communication. A journalist must be able to quickly win over people, navigate the situation and ask the right questions, while remaining sensitive.

6. HR specialist, recruiter

This job requires professional education. But you can still get into junior positions if you have increased sociability and a desire to help people. In these professions, literally everything is connected with people. The job will require the ability to recognize people's strengths and talents, to be able to discern the human qualities of candidates and employees, and to communicate bad news.

These professions require good intuition and understanding of human nature. In addition, the ability to convince - customers, management, performers. After all, in the field of marketing and advertising, it is often possible to protect your decision only thanks to personal charm and persuasiveness.

8. Purchasing managers

These are professionals who do nothing but constantly negotiate with suppliers. They must be able to find the best deal and negotiate discounts and special conditions for their company.

9. Sales consultants

This job requires the ability to control not only the voice, but also the facial expression. The more charming the consultant, the easier it will be for the client to communicate with him, which increases the likelihood of a sale. It is worth noting that for this work you will have to learn everything, in general, everything about those goods that are to be sold.

10. Sales Manager

One of the most interesting professions for sociable people. After all, there is really a lot of communication in it in a wide variety of forms - negotiations by phone or in person, business correspondence, brainstorming sessions with colleagues, discussion of tasks with performers and production. Success in this work will also require energy, ambition, resistance to stress and openness to new things.

If you are an introvert, then you probably imagine your dream job in a completely different way than most people around you. Why the majority? Because there are only a third of people like you in society, say American psychologists Kroeger and Tusen in their book On Personality Type. What job suits you best? We asked an expert in the field H.R.

Valentina Pakuleva, client relations specialist from a recruiting agency

ColemanServices

There is a strong opinion that introverts, due to their closeness, focus on studying their inner world, as well as a low level of sociability, have a tendency to choose certain types of professions, and also cannot be successful in those professional areas that require overcoming the introversion of character.

What types of activities can be considered the most comfortable for an introvert? Definitely those that minimize the need for interaction (personal or telephone) with unfamiliar or unfamiliar people. Crossing the threshold of a new office, getting used to the company's staff, creating a familiar daily routine for yourself, albeit with deadlines and hands-on work, but not requiring interaction with strangers, is one of the most acceptable options. Introverts are less likely to change jobs, because it is quite difficult to independently initiate a change in the usual rhythm of life.

We have compiled a list of the best jobs in which an introvert can prove himself without the need for active interaction with the outside world:

1. work at home. This includes absolutely any area of ​​professional activity, the main thing is that a person who is accustomed to reducing communication with others to a minimum can communicate with these others, but in a familiar and comfortable environment. As they say, houses and walls help. You can communicate with clients or customers by e-mail or, in extreme cases, by phone. However, the familiar home environment in this case minimizes the stress factor. Another thing is that not all people (regardless of personality type) have the level of self-organization necessary to work at home.

2.Copywriting, rewriting, blogging, writing. Introverts are creative people. Each person has a need for self-expression, a desire to be heard, but it is often easier for introverts to convey their thoughts in writing than when communicating with an audience “live”.

3.Working with databases. There are a number of organizations where much attention is paid to filling in internal databases and updating the information contained in them. The work is mechanical and requires a high concentration of attention, but it minimizes the need to interact with external sources of information.

4.Analytics. In fact, in any field of activity, an important block is occupied by analytics - marketing, sales, finance, logistics. If you are interested in a specific professional area, you can delve into the analytics of this department - work on the fundamental tasks of analyzing external and internal factors and indicators, as well as developing strategies for bringing the direction to a qualitatively new level. The work is algorithmized, but not without a creative component.

5. Accounting. It is considered one of the most standardized professions. Key actions are determined by accounting and are clearly regulated by law. It should be noted that at the same time, work in the field of accounting is, in principle, associated with a high level of stress, in addition, there are a number of areas that require constant involvement in interaction with external contractors and services (suppliers, contractors, banks, tax, audit companies).

6.IT. Perhaps everyone is familiar with jokes about IT professionals living in their own world and communicating with others in the language of numbers and codes. All this forms a certain idea of ​​the profession as a whole. For an introvert, IT specializations can be an excellent professional outlet, and most importantly, interesting, as well as highly paid. It should also be noted here that the IT sphere is very versatile: there is a support service for external and internal users (especially the first line of support), system administrators, external consultants who are in constant and often emergency interaction with the customer.

7.Laboratory. A concept that is also associated with various fields of activity - a research laboratory can be at some scientific unit, or it can be located in a medical institution. In any case, the flow of information from the outside world comes in the form of data or materials that need to be studied.

8.Scientific activity. In general, the item is quite similar to the previous one, but can be associated with a large external interaction (for example, sociological or psychological research).

9.Technological specializations. Chemical technologists, process engineers, and technical specialists are in great demand in production. These are people who develop new recipes, control the quality of incoming raw materials, own the methodology for processing products, analyze the results, the causes of defects. In some cases, such activities involve communication with suppliers or customers, require product presentations, but in most cases, the work involves the algorithmization of the creative process within a manufacturing enterprise.

10.Art. As mentioned earlier, creative activity for an introvert is a way of self-expression and communication with the outside world, so any creative undertaking, if desired, can be developed into a profession.

One way or another, introversion is not a diagnosis and not an indicator. Yes, it will not be easy for a person who is not prone to regular active communication to work at the reception, in the customer or user support service, make cold calls and sell products or services. But "difficult" does not mean "impossible"! Don't push yourself too hard, there are many positive examples of introverts who have made careers in law, HR, sales, PR, and marketing. The main thing is an interest in a certain field of activity and the ability to work on oneself, to engage in self-development.

After all, introverts are not those people who do not know how to build communication, introverts are those people who can do without it.